Standard
- Transit: 3–6 business days
- Cost: $7.95 or FREE $250+
- Carrier: UPS Ground or USPS
- Tracking included
Shipping at a Glance
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Processing
Ships in 1 business day for in‑stock items. Order cutoff 2:00 pm ET.
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US Delivery
Standard: 3–6 business days. Expedited: 1–2 business days.
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International
DHL/UPS Worldwide to most countries. Duties may apply.
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Free Shipping
Free US Standard on orders $250+ (after discounts).
International Shipping
We ship worldwide via DHL Express or UPS Worldwide. Most orders arrive within 3–7 business days after dispatch.
- Rates shown at checkout based on destination and weight.
- Duties/Taxes: Calculated at checkout for many destinations (e.g., CA, UK, EU, AU). Otherwise assessed by the carrier on delivery.
- Customs clearance can extend delivery estimates.
- We cannot ship to embargoed countries or sanctioned individuals.
Packaging & Security
Discreet, Protected Packaging
Your bag ships in a protective dust bag, secured within a recyclable outer carton. We avoid brand-forward external markings for discretion.
Signature Policy
For your peace of mind, orders $500+ ship with Signature Required. Prefer no signature? Contact Support before your order ships to request a waiver.
PO Boxes & APO/FPO
We ship to PO Boxes via USPS and to APO/FPO/DPO addresses. Expedited/Overnight options may be unavailable to these addresses.
Order Processing & Tracking
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Order Confirmation
We’ll email your receipt immediately. Review your shipping address and items.
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Packed & Dispatched
Orders placed by 2:00 pm ET ship the same business day whenever possible. Otherwise, next business day.
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Live Tracking
Receive a tracking email with link. Updates may take a few hours to appear after label creation.
Need help? Email [email protected] with your order number.
Address Changes, Holds & Failed Delivery
- Address correction requests can be made before shipment. After dispatch, we can attempt a carrier intercept (fees may apply).
- You may request a pickup hold at a nearby carrier location once in transit.
- If delivery fails, carriers typically attempt redelivery or hold the package for pickup before returning to sender.
Multiple Items & Split Shipments
If your order contains multiple items, we may ship them separately to accelerate delivery. You will receive tracking for each package at no additional cost.
Weather, Holiday & Verification Delays
Severe weather, peak-season volume, or payment verification checks may extend delivery times. We’ll notify you promptly if we anticipate a delay.
Frequently Asked Questions
When will my order ship?
Most in-stock orders ship within 1 business day. Orders placed by 2:00 pm ET often ship same day.
Do you offer free shipping?
Yes—Free Standard shipping within the contiguous US on orders $250+ after discounts. Surcharges may apply for oversized packaging.
Which carriers do you use?
UPS and USPS for US deliveries; DHL Express or UPS Worldwide for international orders.
Can I change my shipping address?
If your order hasn’t shipped, contact Support and we’ll update it. After dispatch, we can request a carrier intercept where available (fees may apply).
What about duties and taxes for international orders?
Duties and taxes may be collected at checkout for select destinations or on delivery by the carrier, depending on your country’s regulations.
My tracking hasn’t updated—what should I do?
Tracking can take 12–24 hours to refresh after the label is created. If there’s no movement after 2 business days, contact Support and we’ll investigate with the carrier.
Returns & Exchanges
Changed your mind? You have 14 days to initiate a return. Bags must be in original condition with tags attached.
View Return Policy